Fulfillment Policy

Fulfillment, Refund, and Cancellation Policy:

At MoraceMedia, we provide performance-based TikTok Shop services designed to help brands scale through viral content and affiliate-driven sales.
 
Fulfillment Policy:
Our services are fulfilled digitally and typically commence within 5 business days of contract signing and payment confirmation. Clients receive regular updates and performance reports as part of their campaign delivery.
 
Refund Policy:
Due to the nature of our services, all sales are final once the onboarding process has been completed and campaign development has begun. We do not offer refunds for services already rendered. However, if you believe there has been an error or misrepresentation, please contact us at info@moracemedia.com for resolution.
 
Cancellation Policy:
Clients may cancel their service agreement with 14 days’ written notice. Any work completed prior to cancellation will be billed accordingly. No further charges will be incurred after cancellation confirmation.
If you have any questions about our policies, contact us at info@moracemedia.com.

Frequently Asked Questions.

 So, what happens after you purchase the branding package?
You will be connected to your personal account manager who will reach out to you within 24 hours. They will be guiding you with instructions on how to move forward and assist you throughout the entire process. The process is simple, but we also understand everyone has different needs! Get in contact with your account manager after purchasing and we will take care of you from there!
 How long will it be until I receive my finished branding package?
Please allow 7-10 business days AFTER we have received your item in our studio to complete & deliver your package. We always shoot for less time, but we like to say 7-10 business days as in a worse-case scenario! Before you even ship the product, we are already scriptwriting and preparing for your shoot!
 I haven't purchased yet, I'm not sure which package is best for me?
We get it. Not every package will be a good fit for everybody. We would like to take time out of our day to discuss your business and how we can be of BEST service to you! This consultation call is no-obligation & free, we are happy to take our time to make sure that you make the right decision. We even offer an action takers discount for those that are ready to take action now!
 How do I get started?
There are just 3 simple steps for you to follow:
1. Place your order
2. Fill Out Submission Form
3. Ship Your Product
 What is the production process?
Our experienced team creates the script for your product, casts the actors, films the content, and edits the final video within 7 business days from when your product arrives at our filming studio.
 How much do your videos cost?
You can view all our packages here.
It's very simple we offer:
1. Branding Package - $1,997
2. Seasonal Branding Package (4x content) - $1,997
3. Monthly Branding Package (12x content) - $1,997
 Why use Viral Ecom Adz?
We have created over 30,000 video ads for our 10,000+ loyal customers. We are owned by two ecommerce business owners with years of experience so we understand what it takes for an ad to convert into sales.
 How are the videos created?
Each of our brands content is uniquely created for them at our. in-studio filming location on Long Island, NY. All of our videos are shot and edited in a highly engaging way with quality visuals ad tactful sales copy that is proven to convert time after time again.
 How long will it take to receive my videos?
We know how important it is for you to get your videos done as fast as possible. That being said our videos are typically finished within 7-10 business days!
 Do I need to ship my product to you?
Yes we do require you to ship your product to our filming studio in order for us to create custom filmed content for your brand. If you ordered our seasonal or monthly packages we will hold on to your product(s) for you at our storage facility so we already have it foor when you need some fresh and new creatives.
 Do I get revisions with packages?
We provide unlimited editing revisions on all videos because we. pride ourselves on have the best customer experience with a goal to exceed your brands expectations.
How do I get started?
There are just 3 simple steps for you to follow:
1. Place your order 
2. Fill Out Submission Form 
3. Ship Your Product

What is the production process?
Our experienced team creates the script for your product, casts the actors, films the content, and edits the final video within 7 business days from when your product arrives at our filming studio.

How much do your videos cost?
It's very simple we offer:
1. Branding Package - $1,997
2. Seasonal Branding Package (4x content) - $1,997
3. Monthly Branding Package (12x content) - $1,997

Why use Viral Ecom Adz?
We have created over 30,000 video ads for our 10,000+ loyal customers. We are owned by two ecommerce business owners with years of experience so we understand what it takes for an ad to convert into sales.
How are the videos created?
Each of our brands content is uniquely created for them at our. in-studio filming location on Long Island, NY. All of our videos are shot and edited in a highly engaging way with quality visuals ad tactful sales copy that is proven to convert time after time again.

How long will it take to receive my videos?
We know how important it is for you to get your videos done as fast as possible. That being said our videos are typically finished within 7-10 business days! 

Do I need to ship my product to you?
Yes we do require you to ship your product to our filming studio in order for us to create custom filmed content for your brand. If you ordered our seasonal or monthly packages we will hold on to your product(s) for you at our storage facility so we already have it foor when you need some fresh and new creatives.

Do I get revisions with packages?
We provide unlimited editing revisions on all videos because we. pride ourselves on have the best customer experience with a goal to exceed your brands expectations.

CONTACT US:

(631) 631-4201
info@moracemedia.com

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